MONZO BANK LIMITED
Financial Ombudsman decision DRN-4562860 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
On 4 July, the £1,000 payment into the account was identified as fraudulent.APP scam refund refused
Monzo told Mr M that following a review it had decided to close his account.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4562860.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.