Mars Capital Finance Limited

Financial Ombudsman decision DRN-4562812 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

This is a BTL mortgage – so fundamentally a commercial arrangement. This has an impact on the sort of forbearance that is likely to be appropriate where a borrower falls behind with payments or is otherwise experiencing financial difficulties.Treatment in financial difficulty

Mr A complains that Mars Capital Finance Limited didn’t agree to his request for a term extension on his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4562812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.