Barclays Bank UK PLC

Financial Ombudsman decision DRN-4562566 Not upheld

Not upheldoutcome, as published by the Ombudsman

£586redress stated in the decision

Fri Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr B complains, via his daughter, that Barclays Bank UK PLC closed his savings account without checking for Direct Debits.Account closed or refused

I think it is still reasonable to expect Barclays to make some simple checks before closing an account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4562566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.