Chetwood Financial Limited

Financial Ombudsman decision DRN-4562051 Not upheld

Not upheldoutcome, as published by the Ombudsman

£8,000redress stated in the decision

Tue Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

a loan was taken out with BetterBorrow in Mr K’s name for £8,000. Mr K subsequently got in touch with BetterBorrow to let it know he hadn’t applied for the loan.Unauthorised transaction

neither should there be a record of the loan on Mr K’s credit file – so if there currently is, this should be removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4562051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.