Santander UK Plc
Financial Ombudsman decision DRN-4561790 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss W complains that Santander UK Plc (Santander) did not tell her that if she chose a new fixed rate product on her mortgage, she could still change to a different rate up to two weeks before it was due to start.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4561790.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.