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Bank of Scotland Plc

Financial Ombudsman decision DRN-4558333 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

Mr E complains that Bank of Scotland plc (BoS) used contact information he’d provided in connection with another account with a different bank, (who I will call ‘X’), for the purposes of his Halifax account.Data and privacy

I think Halifax’s failure to communicate with Mr E at the application stage to explain its process has created misunderstanding which has led to unnecessary frustration and confusion.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4558333.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.