Freemans Plc

Financial Ombudsman decision DRN-4557880 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Freemans said they ‘apologise for any distress caused by this’ and upheld the complaint.Complaint handling

After Mrs D sadly passed away, Mr D contacted Freemans and was told the account in Mrs D’s name would be written off.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4557880.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.