MONZO BANK LIMITED
Financial Ombudsman decision DRN-4554863 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Mon Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
Ms U complains about the way that Monzo Bank Ltd handled her transaction disputes.Card dispute or chargeback
Monzo accepts that it didn’t always respond as quickly as it might have and for this failing has offered £25.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4554863.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.