MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-4554304 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mrs B also told this service she was declined credit as a result of the adverse information reported by Moneybarn.Credit file reporting

I can see that Mrs B tried to explain to Moneybarn that it had agreed a settlement with her and it didn’t accept this at the time. Instead it directed her to this service. I also accept that Mrs B was likely caused considerable stress as a result of receiving multiple calls, texts and letters over a four month period from Moneybarn.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4554304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.