Topaz Finance Limited

Financial Ombudsman decision DRN-4553652 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Thu Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mrs D complains that the interest rate on her interest only mortgage with Topaz Finance Limited, trading as Hyalite Mortgages (“Topaz”) has never gone down.Interest and rates

When Mrs D complained to ME in mid-2022 she also complained that she was kept waiting on the phone for around 20 minutes when she phoned it in June 2022.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4553652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.