Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-4552974 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Irresponsible lending

In the Ombudsman’s words

Mr M complains that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (“Novuna”) is holding him liable for the debt on a loan which he says he neither applied for nor consented to.Unauthorised transaction

Mr M has questioned how he was accepted for the loan in the first place. For clarity, our usual approach on irresponsible lending is that interest and charges should be removed but the consumer should still pay back the principal amount of the loan they had the benefit from.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4552974.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.