J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4552944 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

he’s been forced to use alternative banks to re-route and set up new payments, and he has had to change his linked account to various savings accounts to avoid incurring additional charges. Mr C made a complaint to Chase.Complaint handling

technical issues preventing him from using his account for day to day bankingService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4552944.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.