HSBC UK Bank Plc
Financial Ombudsman decision DRN-4552098 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,735redress stated in the decision
Tue Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
Mr A complains that HSBC UK Bank Plc charged an interest penalty to his fixed rate saver account when he withdrew the funds early.Charges and fees
In doing so, he also said HSBC hadn’t applied the correct interest rate to his account.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4552098.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.