Citibank UK Limited
Financial Ombudsman decision DRN-4551985 Upheld
Upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Mon Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
The complaint Mr F complaint relates to Citibank UK Limited’s decision to close his US dollar accountAccount closed or refused
she felt there were shortcomings in the level of service that had been provided when Mr F had contacted it for help in transferring his balance out.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4551985.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.