HSBC UK Bank Plc
Financial Ombudsman decision DRN-4548469 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed, Data and privacy
In the Ombudsman’s words
the minimum fee would be 1%, HSBC had charged her 2.5%Charges and fees
Failing to apply funds to her account between October 2018 and September 2021Payment delayed or failed
She hasn’t received the documents from a DSAR request made in December 2021Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4548469.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.