National Westminster Bank Plc

Financial Ombudsman decision DRN-4547335 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

blocked two payments she tried to make from her accountFunds blocked or frozen

failed to contact her about unblocking them. As a result there was a delay in transferring the money out of her account.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4547335.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.