Sumup Payments Limited

Financial Ombudsman decision DRN-4545743 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mr B complains that SumUp Payments Limited unfairly closed his account and didn’t tell him why it no longer wants him as a customer.Account closed or refused

He is also unhappy that SumUp returned his closing balance to an account that he didn’t nominate.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4545743.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.