Clydesdale Bank Plc
Financial Ombudsman decision DRN-4545712 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Wed Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I do agree with Mr S that Clydesdale handled this matter poorly. The bank accepts that it didn’t call him back when it said it was going to.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4545712.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.