Firms › Tesco Personal Finance Limited ›

Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4544914 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Miss T is unhappy with the service she’s received from Tesco Personal Finance PLC surrounding a request to close her Junior ISA (“JISA”)Account closed or refused

Tesco must remove the JISA wrapper from the account in question and allow the money held therein to be transferred to another account in Miss T’s name.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4544914.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.