Santander UK Plc
Financial Ombudsman decision DRN-4544049 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander blocked Mr and Ms S’s joint bank account in May 2021 until evidence of identity was provided.Funds blocked or frozen
I require Santander UK Plc to pay Mr and Ms S £150 compensation for the inconvenience caused by its poor communications.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4544049.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.