Mortgages 1 Limited
Financial Ombudsman decision DRN-4542358 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Feb 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr T complains that Mortgages 1 Limited treated him unfairly regarding the sale of his property.Mortgage administration
Mrs T is unhappy about the behaviour of certain staff members when she called Mortgages 1.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4542358.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.