Bank of Scotland Plc

Financial Ombudsman decision DRN-4542230 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

The Mortgages and Home Finance: Conduct of Business Sourcebook (known as MCOB) sets out at MCOB 13 what lenders are required to do to help borrowers in arrears.Treatment in financial difficulty

Miss B’s complaint is about her mortgage account with Bank of Scotland PLC trading as Halifax. Miss B says that Halifax would not offer her a new interest rate product due to mortgage arrearsInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4542230.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.