Bank of Scotland Plc

Financial Ombudsman decision DRN-4541516 Not upheld

Not upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Fri Feb 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

BoS responded to the complaint in April 2023. It apologised for the poor service and offered £40.Complaint handling

Mrs B acts as the representative of Mr C who in turn is the representative of his late wife's estate.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4541516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.