MBNA Limited

Financial Ombudsman decision DRN-4541200 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr P complains that MBNA Limited closed his credit card account without noticeAccount closed or refused

MBNA accepted that Mr P should have been informed of the closure during this phone call.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4541200.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.