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Bank of Scotland Plc
Financial Ombudsman decision DRN-4538263 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr & Mrs C complain that Bank of Scotland plc trading as Halifax haven’t helped them in the recovery of money lost to a scam.APP scam refund refused
No reply was received, despite a chaser being sent. Halifax would later say it didn’t receive either letter from Mr & Mrs C. A complaint was raised with our service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4538263.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.