Capital One (Europe) plc

Financial Ombudsman decision DRN-4536783 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss D complains that Capital One (Europe) plc (“Capital One”) treated her unfairly when she approached it for assistance in obtaining a refund for a hotel booking she’d paid for with her credit card.Card dispute or chargeback

Capital One has accepted that its customer service fell short on occasions over this period.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4536783.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.