Clydesdale Bank Plc
Financial Ombudsman decision DRN-4536254 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr O complains that Clydesdale Bank Plc, trading as Virgin Money, has provided poor customer service in relation to a dispute about a fireplace.Complaint handling
Unhappy with the time taken for Virgin to look into these matters and the customer service it provided him, he complained to Virgin.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4536254.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.