Nationwide Building Society

Financial Ombudsman decision DRN-4535897 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

unauthorised transactions on her accountUnauthorised transaction

Clear negative recordings made with credit reference agenciesCredit file reporting

Rules cited

Payment Services Regulations 2017, Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4535897.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.