Barclays Bank Plc
Financial Ombudsman decision DRN-4535353 Upheld
Upheldoutcome, as published by the Ombudsman
£936redress stated in the decision
Mon Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Mrs W complains Barclays Bank PLC (Barclays) made errors handing her complaint about disputed transactions and has not treated her fairly.Complaint handling
In addition, Mrs W says Barclays has not been considerate of her communication needs.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4535353.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.