Firms › Tesco Personal Finance Limited ›

Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4534208 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mrs W complains Tesco Personal Finance PLC trading as Tesco Bank unfairly declined her fraud claimUnauthorised transaction

I do think its service fell below reasonable standards, and it should compensate Mrs W for this.Service failure

Rules cited

FCA CONC (Consumer Credit sourcebook), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4534208.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.