Paragon Bank Plc
Financial Ombudsman decision DRN-4534117 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Paragon had registered this as a default by D, so D wasn’t able to get further lending.Credit file reporting
Paragon said it accepted it had wrongly put D’s mortgage account in arrears, when it processed a retention on the mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4534117.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.