Shawbrook Bank Limited

Financial Ombudsman decision DRN-4533841 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Thu Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

the only options for his savings would be to close his account and transfer out to a new providerAccount closed or refused

Shawbrook apologised for closing Mr L’s complaint prematurelyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4533841.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.