Atom Bank PLC

Financial Ombudsman decision DRN-4533796 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr Z says he noticed four payments totalling just over £8,400 going from his Atom Bank account to one of his accounts with H after returning from holiday. He says he didn’t recognise these paymentsUnauthorised transaction

Mr Z complains Atom Bank PLC acted unfairly when it registered markers in his name after he was the victim of fraud.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4533796.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.