HSBC UK Bank Plc
Financial Ombudsman decision DRN-4528718 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms R complains about how HSBC UK Bank Plc dealt with her chargeback dispute about her missed flightCard dispute or chargeback
Ms R complains that HSBC blindly sided with the airline, and hadn’t given her an opportunity to give her side of the story.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4528718.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.