Santander UK Plc
Financial Ombudsman decision DRN-4528375 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Santander UK Plc acted irresponsibly by providing, and increasing the limit on, an overdraft.Irresponsible lending
He complains that Santander acted unfairly by continuing to apply charges to his account when he was in financial difficulty.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4528375.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.