Santander UK Plc
Financial Ombudsman decision DRN-4525863 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
Mr T, trading as T complains that Santander UK Plc blocked his business bank account for several months.Funds blocked or frozen
I agree that by incorrectly setting up multiple customer profiles, Santander contributed to the problems that Mr T faced – particularly when trying to pass security.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4525863.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.