HSBC UK Bank Plc
Financial Ombudsman decision DRN-4524796 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
irresponsibly provided her with an overdraft which it unfairly continued allowing her to use even when it should have realised that she was struggling with the interest on itIrresponsible lending
HSBC acted unfairly when it continued charging overdraft interest and associated fees from March 2017 onwardsCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4524796.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.