Barclays Bank UK PLC

Financial Ombudsman decision DRN-4524496 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Ms O complains that her mortgage lender Barclays Bank UK PLC hasn’t consented to the removal of her former husband from the title of her property.Mortgage administration

Barclays accepted that its October 2022 letter hadn’t made the position clear.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4524496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.