J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4521654 Upheld

Upheldoutcome, as published by the Ombudsman

£24,000redress stated in the decision

Fri Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss S is unhappy that J.P Morgan Europe Limited, trading as Chase, has decided not to refund her in full, after she was the victim of a safe account scam.APP scam refund refused

Miss A was unhappy with the way in which Chase contacted her regarding the outcome of her scam claim.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4521654.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.