Santander UK Plc
Financial Ombudsman decision DRN-4519628 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Santander began conducting its regulatory checks in relation to H, known as a Know Your Customer (KYC) review.Account closed or refused
Santander acknowledge they gave wrong advice to Mr R when they told him to contact the Treasury Solicitors regarding H’s fundsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4519628.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.