Zempler Bank Limited

Financial Ombudsman decision DRN-4518409 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Mon Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Funds blocked or frozen

In the Ombudsman’s words

Miss R complained to Cashplus that she didn’t receive the service she’d paid for – specifically the placement of workers into roles within a care home. And argued she’d been scammed.APP scam refund refused

restricted access to C’s account and withheld C’s fundsFunds blocked or frozen

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4518409.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.