UAB ZEN.COM

Financial Ombudsman decision DRN-4517183 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jan 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mrs B complains that UAB ZEN.COM didn’t do enough to protect her from the financial harm caused by an investment scamAPP scam refund refused

Rules cited

CRM Code (APP scam reimbursement), FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4517183.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.