NewDay Ltd

Financial Ombudsman decision DRN-4515032 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

NewDay closed his account, which meant that he could not carry out a balance transferAccount closed or refused

the letter NewDay has sent to Mr M to tell him his account was going to be closed had been so poorly worded that it read as if his account had been closed alreadyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4515032.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.