Experian Limited
Financial Ombudsman decision DRN-4511435 Not upheld
Not upheldoutcome, as published by the Ombudsman
£15redress stated in the decision
Thu Feb 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
haven’t refunded his subscription costs in fullCharges and fees
Mr H complains Experian Limited took too long to remove incorrect information from his credit reportCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4511435.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.