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Financial Ombudsman decision DRN-4511355 Not upheld
Not upheldoutcome, as published by the Ombudsman
£230redress stated in the decision
Fri Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
incorrectly blocked his credit cardFunds blocked or frozen
He also complained they’ve ignored his subsequent complaint about this.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4511355.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.