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National Savings and Investments

Financial Ombudsman decision DRN-4511155 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Data and privacy

In the Ombudsman’s words

I appreciate why Mr B believes money was stolen from his account but there is no evidence to suggest this.Unauthorised transaction

There’s no dispute NS&I made a mistake. They allocated Mr B’s account to his brother’s record in error which limited his ability to access his account.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4511155.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.