MONZO BANK LIMITED
Financial Ombudsman decision DRN-4510643 Not upheld
Not upheldoutcome, as published by the Ombudsman
£41redress stated in the decision
Wed Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
reduced his arranged overdraft limit without noticeFunds blocked or frozen
Mr K also says Monzo didn’t contact him to understand his circumstances before reducing his limitSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4510643.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.