Halifax Limited

Financial Ombudsman decision DRN-4509078 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P complaint is about the service he received from Bank of Scotland plc trading as Halifax (‘Halifax’) when raising two chargeback claims.Card dispute or chargeback

Mr P is unhappy he was given incorrect information which resulted in him having to call Halifax again to raise the second dispute unnecessarily.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4509078.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.