TSB Bank plc

Financial Ombudsman decision DRN-4508980 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

it blocked M’s accountFunds blocked or frozen

M is also unhappy about the customer service it received throughout the processComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4508980.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.