National Westminster Bank Plc

Financial Ombudsman decision DRN-4508944 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

NatWest initiated an internal review of Miss B’s account and asked her to provide it with information about her banking activity and personal circumstances. Following this review, during which Miss B’s account was restricted, NatWest sent a letter to Miss B informing her that it had decided to close her account on November 2022.Account closed or refused

Unhappy with NatWest’s actions, Miss B complained. NatWest didn’t uphold her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4508944.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.